Hawaiian Airlines has canceled an online travel insurance program. The airline briefly instituted the program for online ticket reservations.
The program on www.hawaiianair.com automatically assessed a $19 charge for insurance when making reservations unless users opted out by clicking on an option that canceled the insurance.
Hawaiian introduced the program May 5 to streamline the booking process for Mainland-originating customers who Hawaiian said "are increasingly wanting trip insurance to protect against change fees and other restrictions that apply to nonrefundable tickets when plans change."
E-mails began circulating last weekend between people who were troubled by the automatic charge.The Hawaii Visitors and Convention Bureau and travel agencies received inquiries about it.
A Hawaiian spokesman said the e-mails were "full of misinformation," but the airline decided to pull the program last Friday because it "wasn't communicated properly" and caused confusion.
The program on www.hawaiianair.com automatically assessed a $19 charge for insurance when making reservations unless users opted out by clicking on an option that canceled the insurance.
Hawaiian introduced the program May 5 to streamline the booking process for Mainland-originating customers who Hawaiian said "are increasingly wanting trip insurance to protect against change fees and other restrictions that apply to nonrefundable tickets when plans change."
E-mails began circulating last weekend between people who were troubled by the automatic charge.The Hawaii Visitors and Convention Bureau and travel agencies received inquiries about it.
A Hawaiian spokesman said the e-mails were "full of misinformation," but the airline decided to pull the program last Friday because it "wasn't communicated properly" and caused confusion.
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